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How can I contact you in case of any issues?Please visit the contact us page for more
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How to store?Do not refrigerate, especially if there are fondant. Keep in a cool place with fan or AC before cutting. Do not keep in direct sunlight After cutting keep in airtight container in Fridge, When ready to eat keep it out 15 minutes.
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How many days in advance to order?We recommend ordering 4 days prior. We may accept last minute orders but with extra cost
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Do you use Ganache or Buttercream ?We normally use Ganache since it enhances the flavour and taste overall. But we do buttercream on request
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What is the Cancellation policy?We don't entertain cancellation, we reserve bookings for dates and hence we don't return the advance paid.
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Where can I check your previous works?Please visit Instagram page @the_kraaft_girl for works recently done.
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How delivery is done?The cake is delivered safely via car by hand of the baking team itself. In case of brownies / cookies / cupcakes we may include the option to either Porter / Dunzo it to the location if the item is not prone to damage.
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If the occasion is not in the same town, will the baker deliver it?On exceptions we do deliver if its ordered much in advance, The charges are calculated accordingly.
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Is COD available?We don't accept COD. We do accept advance based orders when customising, however the order is delivered only upon complete payment
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How much is the advance and when to pay the rest?For order confirmation, we require 50% advance payment. The remaining amount should be paid on delivery.
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